Aussie Bio Labs — Privacy Policy

Effective date: 03/09/2025

This Privacy Policy explains how AussieBio Labs ("AussieBio Labs", "we", "us", or "our") collects, uses, discloses and safeguards your personal information when you visit our website, contact us, or purchase our products and services. By using our website, you agree to the practices described in this Policy and in our Terms of Service.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect information in three main ways:

(a) Information you provide to us

When you interact with us—such as creating an account, searching for products, placing an order, subscribing to communications, participating in feedback or support, registering on our site, or reporting a problem—you may provide:

  • Identity and contact details (e.g., name, billing/shipping address, email address, phone number);

  • Account details and preferences;

  • Payment information (processed by our payment service providers; we do not store full card numbers);

  • Communications and records of your interactions with us.

(b) Information collected automatically

When you visit our website, we may automatically collect:

  • Technical data: IP address, device and browser type/version, time zone, operating system, and similar identifiers;

  • Usage data: URL clickstream (to, through and from the site), pages viewed, products viewed or searched for, page response times, download errors, length of visits, page interaction information (e.g., scrolling, clicks, mouse-overs), and methods used to leave the page;

  • Security data: signals used to help detect fraud or misuse.

(c) Information from third parties

We may receive information from business partners and service providers (e.g., payment processors, fulfillment and delivery companies, analytics providers, advertising networks, search information providers, and credit reference agencies) consistent with privacy law.

2. Cookies and similar technologies

We use cookies and similar technologies to enable website functionality, remember your preferences, improve performance, and help us understand how visitors use the site. For details, see our Cookie Policy. You can control certain cookies through your browser settings; essential cookies are required for the site to function.

3. How we use personal information

We use personal information to:

  • Process and fulfill orders and provide customer support;

  • Operate, secure and improve our website, including troubleshooting, data analysis, testing, research and statistical purposes;

  • Personalise content and measure the effectiveness of our communications and advertising;

  • Communicate with you about our products and services, including sending information about similar products to those you purchased or inquired about (you can opt out at any time);

  • Comply with legal obligations and enforce our terms and policies; and

  • Prevent, detect and investigate fraud, abuse or security incidents.

We do not sell your personal information.

4. Legal bases (where applicable)

Where required (e.g., if we process data of individuals in jurisdictions that recognise legal bases for processing), we rely on one or more of the following: your consent; performance of a contract; compliance with legal obligations; and our legitimate interests (such as improving and securing our services).

5. Disclosure of information

We may share personal information with:

  • Service providers who assist in payment processing, order fulfillment, delivery, IT hosting, analytics, marketing support and customer service;

  • Professional advisers (lawyers, accountants, auditors) and insurers where reasonably necessary;

  • Regulators and law enforcement where required by law or to protect our rights, safety, or the rights and safety of others;

  • Successors or assigns in connection with a merger, acquisition, reorganisation or sale of assets, subject to appropriate confidentiality safeguards.

We require service providers to handle information in accordance with applicable privacy laws and only for the purposes we authorise.

6. International transfers

If personal information is transferred outside Australia, we will take reasonable steps to ensure the overseas recipient protects the information in a manner consistent with the APPs and this Policy (for example, by using appropriate contractual clauses).

7. Data security

We apply administrative, technical and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements. When information is no longer required, we take reasonable steps to de‑identify or securely destroy it.

9. Your choices and rights

You may:

  • Access and request correction of personal information we hold about you;

  • Opt out of marketing communications by using the unsubscribe link in our emails or by contacting us;

  • Manage cookies via your browser settings and our Cookie Policy preferences; and

  • Where applicable, withdraw consent or object to certain processing.

We may ask you to verify your identity before responding to certain requests.

10. Third‑party links

Our website may contain links to third‑party websites, plug‑ins or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Children

Our website and products are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to this Policy

We may update this Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the website after changes take effect indicates your acceptance of the updated Policy.

13. Contact us

If you have questions or wish to exercise your privacy rights, please contact AussieBio Labs via the contact details on our website or by email

For information on how we handle cookies and online identifiers, please refer to our Cookie Policy.